Frequently Asked Questions
Do you ship to my country?
Yes! We ship worldwide :)
How long does it take for my item to dispatch?
Item dispatch time will vary slightly, depending on your order! I aim to get most orders shipped out in 1-4 days.
Custom orders may take 1-2 weeks to ship out to you. This is because a custom piece will have to be made especially for you!
How long does shipping take?
Shipping times vary depending on your location. For UK orders, it typically takes up to 3 days. International orders may take up to 2-4 weeks, depending on customs and carrier processing.
At busier times or due to unexpected events, this may vary.
Do you offer returns or exchanges?
Yes! We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of purchase to arrange a return or exchange. Items must be unused and in original condition.
Please contact me at pollygone@yahoo.com with your order number.
Made-to-order and custom items cannot be returned. Shipping costs will not be refunded.
If an item is damaged, an exchange will be organised.
There’s something wrong with my order?
Oh no! Sorry about that, please contact me at pollygone@yahoo.com
Can I customise or request custom items?
We love custom requests! Please reach out to us through our email pollygone.com or social media with your ideas. We'll do our best to create something special just for you.